Frequently Asked Questions

Frequently Asked Questions

Check-In time on the day of your arrival is between 4pm – 9pm. Please contact the office if you plan to arrive later. A later check in time may be available – but is not guaranteed. Please no early check-ins. We need time to prepare, sanitize, disinfect and clean your cottage.

Check-Out Time on day of departure is 12 noon.

We provide all bed linens, bath towels, kitchen towels, propane BBQ, microwave, stove, fridge, firepit, parking for two vehicles. We also have beach towels that can be signed out.

For the safety of our guests we will not be able to provide the following items with common touch surfaces: toilet paper, dish soap, hand soap, all cutlery, BBQ utensils, and brush for cleaning grills, glassware, dishes, pots, pans, Kuerig coffee machine, and toaster. We ask all guests to bring their own personal items which can be taken home with them at the end of their stay.

In accepting your booking, we will ask for a non-refundable reservation deposit by Interac e-transfer.

A non-refundable deposit of $250 must be sent by e-Transfer in order to secure your booking.

Upon check-in we will ask for a security deposit of $500 to cover possible damage to the cottage during your stay as well as to ensure cottages are left clean. This may be done with a credit card. It will be refunded after Final Inspection of your cottage prior to leaving.

We accept Visa, Mastercard, Debit, and Interac e-Transfer. All credit card charges will be subject to a 2% surcharge.

Reservation deposits are non-refundable unless we are closed by government order to prevent the spread of COVID-19.

No. Our property is for the exclusive use of our registered guests only. We do not allow unregistered guests onto the property. This maintains a quiet and exclusive environment for all guests and complies with Health Unit occupancy requirements as we are on a septic system.

There is parking for two vehicles at each cottage. Additional parking is available on-site but a little further from your cottage.
Please check at the Office.

We are sorry, no pets allowed.

All firewood must be purchased from the office for a rate of $5.00 per box. This is to prevent bringing insect pests onto our property.

We have four single kayaks, one double kayak, one standup paddle board, and a pedal boat for rent.  Or, by all means, bring and launch your own. Our inlet is ideal for beginners, with calm water and only five to six feet deep. Lake Huron is two hundred yards paddle away for the advanced and adventurous.

We do not allow motorized boats or Seadoos to be launched at Neptune’s Hideaway. Our goal is to provide quiet and relaxation for the enjoyment of all our guests. Boats and personal watercraft may be launched at the boat launch in Tobermory harbour.
Please ask before you bring boat or PWC trailers as assigned parking spaces do not permit them to be parked at your cottage and we will advise where they can be parked elsewhere on the property.

There is no use of marijuana of any kind (including edibles) or use of vaping products (including e-cigarettes) of any kind allowed anywhere on our property. Marijuana or vaping products are not to be taken into our cottages. Cigarette smoking is only permitted on your private deck or at your fire pit.